Privacy Policy

The data controller responsible for your personal data is ph188 Casino ("ph188"). ph188 determines the purposes and means by which your personal data is processed in connection with the operation of the ph188 online casino and sportsbook platform available at ph188.club.

ph188 has appointed a Data Protection Officer (DPO) as required under the Philippine Data Privacy Act. For all data privacy enquiries, requests, and complaints, contact our DPO at: [email protected] (plain text — not a clickable link).

ph188 collects the following categories of personal data from registered users and visitors:

Identity Data:

• Full legal name as it appears on your Philippine government-issued identification document;
• Date of birth;
• Nationality and country of residence;
• Gender (optional, for personalisation);
• Photograph or scanned image of government-issued identification (for KYC).

Contact Data:

• Registered email address;
• Philippine mobile number (used for OTP authentication and account notifications);
• Residential address in the Philippines.

Financial Data:

• GCash account number and registered name (for deposit/withdrawal processing);
• Maya / PayMaya account details;
• Philippine bank account details (BPI, BDO, Metrobank, or other) where bank transfer is used;
• Transaction history including deposits, withdrawals, wagers, wins, and losses.

Technical & Usage Data:

• IP address and approximate geolocation derived therefrom;
• Device type, operating system, and browser information;
• Session duration, pages visited, and game play history;
• Login timestamps and device identifiers.

Communications Data:

• Records of communications with ph188 customer support (live chat transcripts, email correspondence);
• Responses to surveys or feedback forms.

ph188 collects personal data through the following channels:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to promotions;
• Automated collection: Data collected automatically through cookies, web beacons, log files, and similar tracking technologies when you access and use the ph188 platform;
• Third-party sources: Identity verification data received from KYC service providers; fraud prevention data from anti-fraud screening services; payment transaction data from GCash, Maya, and banking partners.

ph188 processes your personal data for the following purposes:

• Account creation and management: To create and maintain your ph188 account, verify your identity, and provide access to the platform;
• KYC and age verification: To verify that you are at least 21 years of age and to comply with identity verification requirements under ph188's operating framework;
• Payment processing: To process deposits to and withdrawals from your ph188 account via GCash, Maya, and Philippine bank accounts;
• Customer support: To respond to your enquiries, resolve complaints, and provide assistance with account issues;
• Responsible gaming: To monitor gambling behaviour patterns, identify at-risk players, and administer responsible gaming tools including deposit limits and self-exclusion;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited activities;
• Legal and regulatory compliance: To comply with ph188's obligations under Philippine law, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements;
• Marketing and personalisation: To send you promotional offers, bonuses, and personalised game recommendations where you have provided consent or where permitted under applicable law. You may opt out at any time.

ph188 processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Performance of a contract: Processing necessary to provide you with the ph188 service, including account operation, payment processing, and customer support;
• Compliance with a legal obligation: Processing required for ph188 to fulfil its legal obligations including KYC, AML/CTF compliance, and regulatory reporting;
• Legitimate interests: Processing necessary for ph188's legitimate business interests including fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your rights;
• Consent: Processing for marketing communications and optional personalisation features, where you have given explicit consent. Consent may be withdrawn at any time without affecting prior processing.

ph188 does not sell or rent your personal data to third parties. ph188 may share your personal data with the following categories of recipients where necessary:

• Payment service providers: GCash (Mynt/Globe Fintech Innovations), Maya Philippines, BPI, BDO, Metrobank, GrabPay, and other payment processors — for deposit and withdrawal processing only;
• KYC and identity verification providers: Third-party identity verification services used to authenticate your identity and verify your age;
• Game software providers: Providers of games available on ph188 (such as Pragmatic Play, PG Soft, Jili Games) who may receive limited usage data for game delivery and fairness auditing purposes;
• Fraud prevention and AML screening services: Third-party services used to screen transactions and accounts for fraudulent activity and money laundering;
• Regulatory authorities: Philippine government bodies, law enforcement agencies, or courts where ph188 is legally required to disclose data;
• Professional advisers: Lawyers, auditors, and accountants engaged by ph188 subject to professional confidentiality obligations.

All third-party data processors engaged by ph188 are contractually bound to process personal data only on ph188's instructions and to implement appropriate security measures.

ph188 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention periods:

• Active account data: Retained for the duration of the account relationship plus five (5) years from account closure, to satisfy Philippine AML record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years following the date of the transaction, in compliance with anti-money laundering regulations;
• KYC documents: Retained for five (5) years following account closure or the last transaction, whichever is later;
• Customer support records: Retained for two (2) years from the date of the interaction;
• Marketing consent records: Retained for the duration of the consent plus three (3) years to evidence compliance.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ph188's data destruction procedures.

ph188 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and ph188 servers;
• Encryption of sensitive data at rest in ph188 databases;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Multi-factor authentication for all ph188 administrative systems;
• Regular penetration testing and vulnerability assessments by independent security firms;
• Incident response procedures for prompt detection and notification of personal data breaches in accordance with the Data Privacy Act.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph188 will notify the National Privacy Commission (NPC) and affected data subjects within the timeframes required by law.

ph188 uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function (session management, login state, security tokens). These cannot be disabled;
• Functional cookies: Remember your preferences (language, game settings, display preferences) to personalise your experience;
• Analytics cookies: Collect anonymised data about how users navigate ph188, enabling us to identify and fix usability issues. No personally identifying information is included;
• Security cookies: Used for fraud detection and prevention, including identifying suspicious login patterns.

You may control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the ph188 platform. ph188 does not use third-party advertising cookies or serve retargeted advertisements across external websites.

Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by ph188:

• Right to be informed: To know what personal data ph188 holds about you, how it is used, and with whom it is shared;
• Right of access: To obtain a copy of your personal data held by ph188;
• Right to rectification: To request correction of inaccurate or incomplete personal data;
• Right to erasure: To request deletion of your personal data, subject to legal retention obligations;
• Right to object: To object to the processing of your personal data for marketing purposes at any time;
• Right to data portability: To receive your data in a machine-readable format;
• Right to lodge a complaint: To file a complaint with the National Privacy Commission (NPC) if you believe ph188 has not complied with the Data Privacy Act.

To exercise any of these rights, contact ph188's Data Protection Officer at: [email protected]. ph188 will respond to verified requests within fifteen (15) business days. ph188 may request proof of identity before processing requests to protect against fraudulent claims.

ph188 is an online gambling platform and is strictly prohibited for use by persons under the age of 21. ph188 does not knowingly collect personal data from persons under 21 years of age. All ph188 accounts are age-verified through the KYC process as a condition of activation.

If ph188 discovers that personal data has been collected from a person under 21 without verification, such data will be permanently deleted and the associated account will be immediately closed. Any deposits made by under-age users will be returned to the source payment method.

If you believe that ph188 has inadvertently collected data from a person under 21, please contact our Data Protection Officer immediately at: [email protected].

ph188's primary data processing infrastructure is located within or in jurisdictions with adequate data protection laws as assessed by ph188. Where personal data is transferred to third-party service providers located outside the Philippines (for example, internationally hosted game providers or KYC verification services), ph188 ensures that such transfers are subject to appropriate safeguards, including:

• Standard contractual clauses obligating the recipient to process data in accordance with the Philippine Data Privacy Act;
• Adequacy assessments confirming that the recipient country's data protection laws provide a comparable level of protection;
• Data processing agreements with binding obligations on the third-party processor.

ph188 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.

Where changes are material, ph188 will notify registered account holders via the email address on file or through an in-platform notification. Your continued use of ph188 following the effective date of the updated Policy constitutes your acknowledgement and acceptance of the changes. If you do not accept the changes, you should discontinue use and close your account.

For all privacy-related enquiries, requests to exercise your data subject rights, or complaints regarding ph188's handling of your personal data, please contact:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ph188 has not handled your personal data in accordance with the Data Privacy Act. The NPC's contact details are publicly available at the NPC's official website.